Shipping policy

Every Caslova piece is handmade to order in our workshop in USA, then shipped directly to you with tracking. Because each item is crafted individually, please review the processing and delivery times below before ordering.

Where we ship

We ship to the following countries. Prices, shipping fees, and any applicable taxes are always shown at checkout before you pay.

  • Australia
  • Belgium
  • Canada
  • Denmark
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Ireland
  • Italy
  • Netherlands
  • New Zealand
  • Poland
  • Portugal
  • Slovakia
  • Spain
  • Sweden
  • United Kingdom
  • United States

Order cutoff & processing

Our order cutoff is 2:00 AM Pacific Time (Los Angeles). Orders placed before the cutoff on a business day begin processing that same day; orders placed after the cutoff, or on weekends and holidays, begin processing the next business day.

Because each piece is made to order, please allow 21–28 business days for your order to be crafted and prepared for shipment (handling days: Monday–Saturday). You will receive a confirmation email with a tracking number once your order ships.

Delivery time

Once dispatched, orders ship Monday–Friday and take an estimated 4–7 business days in transit to all destinations.

Total estimated delivery: 25–35 business days. This combines the handling time (21–28 business days) and the transit time (4–7 business days). Estimates are not guaranteed and may be affected by carrier delays, customs, weather, or peak seasons.

Shipping rates

  • Orders of 500 USD and up: free shipping.
  • Orders under 500 USD: flat 10 USD per order, worldwide.

These thresholds are based on the order value in USD. If you are shopping in another currency, the equivalent amount in your local currency is shown at checkout. Your exact shipping cost is displayed at checkout before you pay, with no hidden fees.

Prices and taxes

Prices are displayed in the local currency of the country you select, based on our current exchange rate. Any applicable tax is calculated and shown at checkout. The amount you see at checkout — item price, plus any shipping fee, plus any applicable tax — is the full amount you pay.

Tracking

A tracking number is emailed to you when your order is dispatched. If you have not received tracking after your handling window, contact us at support@caslova.com.

Incorrect address

Please confirm your shipping address is correct at checkout. We are not responsible for orders shipped to an address entered incorrectly. If an order is returned to us due to an incorrect address, we will contact you to arrange reshipment; additional shipping fees may apply.

Lost or delayed shipments

If tracking shows no movement for an extended period or your order appears lost, contact us at support@caslova.com and we will open an investigation with the carrier.

Caslova · Ships from USA · support@caslova.com