Privacy policy
Effective date: April 15, 2023
This Privacy Policy explains how Caslova ("we", "us") collects, uses, and protects your information when you visit or make a purchase from caslova.com (the "Site").
Information we collect
- Contact and order details: name, email address, shipping and billing address, phone number, and order history.
- Payment information: processed securely by our payment providers. We do not store full card numbers on our servers.
- Device and usage data: IP address, browser type, pages viewed, and similar analytics data collected via cookies.
How we use your information
- Process and fulfill your orders
- Communicate with you about your order or support requests
- Send marketing emails (only if you opt in — you can unsubscribe at any time)
- Detect and prevent fraud
- Improve our Site and customer experience
Sharing your information
We share information only with service providers who help us run our business, including payment processors, shipping carriers and fulfillment partners, and analytics and email service providers. We do not sell your personal information. We may disclose information if required by law.
Cookies
We use cookies to operate the Site, remember your cart, and understand how visitors use our Site. You can disable cookies in your browser settings, though some features may not work properly.
Your rights
Depending on your location, you may have the right to access, correct, or delete your personal data, or to opt out of marketing. To make a request, email support@caslova.com.
Data retention
We keep your order information for as long as needed to fulfill orders, comply with legal obligations, and resolve disputes.
Children's privacy
Our Site is not directed to children under 13, and we do not knowingly collect their data.
Changes to this policy
We may update this policy from time to time. Changes will be posted on this page with a new effective date.
Contact
For privacy questions, contact Caslova at support@caslova.com.